Safety
The products on this website have been tested to meet US regulatory requirements.
Ordering & Payment Options
Online Ordering
Purchases can be made via VISA, MasterCard or AMEX.
Gift Certificates
Shop gift cards and gift certificates.
When you purchase online, you may choose to receive either a gift card or an electronic
gift certificate via e-mail. These can be redeemed online, by fax, phone or mail.
Any gift card or gift certificate you purchase will have a serial number, such as 1111-2222-3333-4444. Remaining balances on gift cards or gift certificates can be used for future orders by reentering your existing number. Check your gift card or gift certificate balance here at any time, or email customer service at [email protected] or call 1.866.569.9027.
You may use your gift card or gift certificate in several ways:
Terms and Conditions:
- Gift cards and gift certificates are not returnable.
- Gift cards and gift certificates are valid only at https://www.thdgear.com/
- Gift cards and gift certificates are redeemable immediately upon receipt. Please keep this information secure.
- The value of a gift card or gift certificate is redeemable for all costs, including merchandise, applicable sales tax and shipping fees.
- Gift cards and gift certificates are not redeemable for cash and cannot be returned for a cash refund.
- Lost or stolen gift cards or gift certificates will not be replaced.
- Gift cards and gift certificates are valid for one year. This does not apply in California, Washington or other states where prohibited by law.
- If your order total exceeds your gift card or gift certificate amount, please include payment for the balance.
Canadian International Orders
Process your order online as normal, the correct shipping and handling charge will be added to your order total.
All Other International Orders
To place an international order, please email your selections to
[email protected] .
You will be notified within 24 hours via e-mail of the freight charges and order total.
Once you have received your notification email, please respond with your confirmation within the next 72 hours.
If we do not receive your authorization within that period of time, your order will be cancelled.
You may also call your order into a Customer Service Representative at 1.425.492.7665.
International Payment Information
Standard International Delivery requires the consignee/customer to pay duty & taxes and brokerage fees mandated by the
Government for which the shipment is received. Please check with your local agency for details on estimated fees.
THDGear is not responsible for duties and taxes. The customer is responsible for these destination fees. If an international
package is refused for any reason, we will not refund the customer for the merchandise nor shipping & handling charges.
We do not pay for return shipping when the package is abandoned internationally.
International orders must be prepaid in U.S. dollars by credit card, check, money order, gift certificate, direct bill or wire transfer.
Please call 1.425.492.7665 or e-mail [email protected]
for a shipping quote and/or questions, Monday – Friday, 8:00 a.m. – 8:00 p.m. EST.
Sales Tax
We are required by law to collect applicable state tax on all purchases shipped to
AL, AZ, AR, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NE, NM, NV, NH, NJ, NY, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY
Domestic Shipping and Handling Rates
Shipping and handling charges will be automatically calculated and added to your order based on the total weight of your order.
You will have a chance to review your final estimated shipping and handling charge prior to the completion of your order.
A minimum shipping charge of $5.95 applies to each shipment.
For Non-ARIBA orders only: Upon check out, you will have the option to ship via next day, 2-day, or 3-day air.
Same Day Shipping Options
If you would prefer an expedited shipping service you can do so online.
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Upon Checkout, you will have the option to ship via Ground, 1-Day, 2-Day or 3-Day.
If you would like same day processing, your order must be placed by 1 p.m. Pacific.
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If you have any questions about expedited shipping and processing, please call customer service at
1.866.569.9027.
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Rush service not available for all International Orders.
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If an international package is refused for any reason, THDGear will not refund the customer for the merchandise or shipping & handling charges.
THDGear does not pay for return shipping when the package is abandoned internationally.
**Please Note: Due to internal Home Depot approvals and overall transmitting time, it could take up to 48 hours from the time you place a PO to when it actually comes into BDA's system. If you have an urgent need for processing, please be sure to call your customer support team at 1.866.569.9027.
Customer Support
Our customer service representatives are available to answer your questions.
Hours of Operation: Monday – Friday, 8:00 a.m. – 8:00 p.m. EST.
Toll free phone number: 1.866.569.9027
International phone number: 1.425.492.7665
Email: [email protected]
Fax: 1.425.398.4346
Mailing Address:
BDA, a licensee of The Home Depot
15525 Woodinville-Redmond Rd. NE
Woodinville, WA 98072
We appreciate your business and hope that you will visit the THDGear again in the near future.
Satisfaction Guarantee
If you are not completely satisfied with your purchase for any reason, simply return the merchandise within 30 days of
receipt for a full refund (less shipping charges) on un-worn, un-washed garments. Please contact our returns department at
1.866.569.9027 or email
[email protected] to begin the process of your return or exchange.
Please have your 7-digit Sales Order/confirmation available at the time of your call.
For "Customer Choice" returns only, a 10% re-stocking fee will apply, up to a value of $500. Anything over $500 will incur a 3% restocking fee.
Items returned for mis-picks, damage or BDA error will not incur a restocking fee.
Returns are processed within 2-4 weeks of receipt. For corporate orders, credit will be issued against the purchasing card or company/cost center number. Custom orders and clearance items are non-refundable. Follow the guidelines on the Returns & Exchange form included in your shipment. For additional details call 1.866.569.9027 or email [email protected].
